Delivery Information
Packaging
Your jewellery will be sent to you in a lovely Mirabelle velvet Pouch.
Bigger items will be wrapped in a nice paper bag.
Please rest assured that we always package our items securely and safely.
Delivery
All deliveries require a signature. Please give an address at which the parcel can be signed for on your behalf.
Orders are despatched Monday to Friday.
Foreign order internet prices will not take into account any VAT reductions you may be entitled to - these will be deducted during the checkout process.
Standard
Charge £5 for any number of items
Please allow 5-7 working days (subject to stock availability)
Express UK delivery
Monday to Friday only.
Charge £8 for any number of items.
Please place your order before 11am (excludes weekends) for next day Delivery (subject to stock availability).
Orders placed before 11am on a Friday will be delivered on Monday.
Orders placed over the weekend will be delivered on Tuesday.
Overseas deliveries
Charge £10 for any number of items.
Rest of the World
Charge £12 for any number of items.
Please allow 12-14 days working days (subject to stock availability).
Late and Lost Deliveries
If your delivery has been delayed, then please contact us and we will provide you with the tracking number to enable you to chase it up with the Royal Mail.
We cannot refund or replace lost items until 20 working days after the date of despatch (30 days for international items) - this is when the Royal Mail classes items as being lost.
International delivery - When items are sent to another country, your parcel is often handled by more than one postal service. Unfortunately that means delivery problems are more likely. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks.
Items not received but tracked as being delivered - This frequently happens when items are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases for a small charge, you can request a proof of delivery certificate from the Royal Mail (www.royalmail.com) by filling in a signature request form. Please note that we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to your home address.
Mirabelle Jewellery cannot be held responsible for goods that are lost or delayed in transit.